Effective: Jan 18, 2026

Last Updated:

Privacy Policy

WE AT Pure Access Care of Florida, P.A. (“We”, “Us”, or “Pure”) VALUE YOUR PRIVACY AND ARE COMMITTED TO KEEPING YOUR (“You/Your”) PERSONAL DATA CONFIDENTIAL. WE USE YOUR DATA SOLELY IN THE CONTEXT OF PROVIDING A WEB PORTAL (“WEB PORTAL”), A MOBILE APP (“MOBILE APP”) AND VARIOUS RELATED SERVICES DEFINED BELOW (“SERVICES”) TO SUPPORT THE DELIVERY OF REMOTE CLINICAL CARE AND PRESCRIPTION SERVICES BY QUALIFIED PHYSICIANS (“PROVIDER USERS”) TO PATIENTS OF PURE (“PATIENT USERS”). YOU ARE EITHER A PATIENT USER OR A PROVIDER USER. THE SERVICES INCLUDE, IN ADDITION TO THE WEB PORTAL AND MOBILE APP, THE FACILITATION OF (1) SECURE INFORMATION COLLECTION, (2) SHORT MESSAGE SERVICE (“SMS”) AND MULTIMEDIA MESSAGING SERVICE (“MMS”) COMMUNICATIONS BETWEEN PATIENTS AND PROVIDERS, AND (3) ELECTRONIC PRESCRIBING OF MEDICATIONS.

THIS PRIVACY POLICY APPLIES TO PERSONAL DATA PURE COLLECTS FROM USERS OF THE SERVICES. “PERSONAL DATA” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION IN COMBINATION TO IDENTIFY OR CONTACT ONE OF OUR PATIENT OR PROVIDER USERS. WE BELIEVE THAT TRANSPARENCY ABOUT THE USE OF YOUR PERSONAL INFORMATION IS OF UTMOST IMPORTANCE. IN THIS PRIVACY POLICY, WE PROVIDE YOU DETAILED INFORMATION ABOUT OUR COLLECTION, USE, MAINTENANCE, AND DISCLOSURE OF YOUR PERSONAL DATA. THE POLICY EXPLAINS WHAT KIND OF INFORMATION WE COLLECT, WHEN AND HOW WE MIGHT USE THAT INFORMATION, HOW WE PROTECT THE INFORMATION, AND YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION.

SOME OF THE PERSONAL DATA WE COLLECT AND TRANSMIT WILL, IN SOME CIRCUMSTANCES, BE CONSIDERED “HEALTH DATA” (data related to a Patient User’s physical or mental health) or “Protected Health Information” (information that relates to the past, present, or future physical or mental health or condition of a Patient User; the provision of health care to a Patient User; or the past, present, or future payment for the provision of health care to a Patient User). THEREFORE, OUR PRIVACY PRACTICES ARE INTENDED TO COMPLY WITH THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA“) AND WITH STATE LAW RELATED TO HEALTH DATA, WHERE APPLICABLE. FOR ADDITIONAL INFORMATION RELATED TO YOUR HEALTHCARE INFORMATION, PLEASE CONTACT OUR PRIVACY OFFICER AT support@pureaccesscare.com.

BY SUBMITTING YOUR PERSONAL DATA THROUGH THIS WEB PORTAL OR THROUGH THE SERVICES, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT LOG INTO OR ACCESS THE WEB PORTAL OR MOBILE APP AND DO NOT SUBMIT ANY PERSONAL DATA TO US.
PLEASE NOTE THAT WE OCCASIONALLY UPDATE THIS PRIVACY POLICY AND THAT IT IS YOUR RESPONSIBILITY TO STAY UP TO DATE WITH ANY AMENDED VERSIONS. IF WE MODIFY THE PRIVACY POLICY, WE WILL POST A LINK TO THE MODIFIED TERMS ON THE WEB PORTAL, THE MOBILE APP AND WILL ALSO NOTIFY YOU VIA EMAIL. YOU CAN STORE THIS POLICY AND/OR ANY AMENDED VERSION(S) DIGITALLY, PRINT IT, OR SAVE IT IN ANY OTHER WAY. ANY CHANGES TO THIS PRIVACY POLICY WILL BE EFFECTIVE IMMEDIATELY UPON PROVIDING NOTICE, AND SHALL APPLY TO ALL INFORMATION WE MAINTAIN, USE, AND DISCLOSE. IF YOU CONTINUE TO USE THE SERVICES FOLLOWING SUCH NOTICE, YOU ARE AGREEING TO THOSE CHANGES.

In case You have any questions or concerns after reading this Privacy Policy, please do not hesitate to contact Us at admin@pureaccesscare.com. We appreciate Your feedback. If You do not agree or no longer agree to the processing of Personal Data as described in this Privacy Policy, You can delete Your account or request Pure terminate the processing of your Personal Data by notifying Us by email at support@pureaccesscare.com.

Responsible Entity

Pure Access Management Inc. is the controller of personal data that we collect under this Privacy Policy. We may also provide services to other organizations – like your healthcare providers – for whom we act as a service provider or business associate. In this role, we only collect, use, and disclose personal data pursuant to the instructions from and contracts with these other organizations. If you have questions about your personal data that we maintain as a service provider or business associate, we will refer you to our customers for more information.

What Personal Data do We collect?

The types of Personal Data We collect are described below.

What Information Do We Collect and Why?

We collect personal data, which means any information that can be used on its own or combined with other information to identify or contact you. We collect personal data when you register for, browse or use our app and website, connect with us on social media, or share additional information with us through an integrated service. This information may come directly from you, from your providers or other third parties, and from our use of data collection technologies on our app and website. Depending on your relationship with us, we may collect the following categories of personal data about you:

Identifiers and Demographic Data
We collect demographic information, such as Your name, birth year, gender, phone number, and e­mail address. Primarily, the collection of Your Personal Data assists us in creating Your account (“User Account”) if You are a Provider User, which You can use to securely receive the Services. If You are a Patient User, the collection of Your Personal Data assists us in securely providing you with the Services.

Payment Data
If you make payments via our Services, We may require that You provide to Us Your financial and billing information, such as billing name and address, credit card number or bank account information.

Internet or other electronic activity information:

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain personal data, from your computer or mobile device as you navigate our services or interact with emails we have sent you. The information we collect may include your browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our services and to guarantee their security and continued proper functioning.

Geolocation data:

We collect your geolocation data based on your IP address and other information made available through your device depending on your device settings.

Inferences:

We may also collect inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

For Patient Users: Health Data

In addition to demographic information, We will collect information regarding Your health conditions, allergies, medical history, symptoms, and communications between You and the Provider User providing healthcare services to You via the Services. We collect this information to provide You with the Services and to provide your healthcare provider providing healthcare services through the platform with the information required to provide medical treatment.

Support Data

If You contact Us for support or to lodge a complaint, We may collect technical or other information from You through log files and other technologies, some of which may qualify as Personal Data. (e.g., Internet Protocol (“IP”) address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Services in accordance with this Privacy Policy. Calls with Pure may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

For Provider Users: Device, Telephone, and ISP Data

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer as You navigate Our Services, or interact with emails We have sent You. The information We collect may include Your IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files You viewed, Your searches, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help Us provide and improve Our Services and to guarantee their security and continued proper functioning.

How will We use Your Personal Data?

We process Your Personal Data for purposes based on legitimate business interests, the fulfillment of Our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described herein. Where required by law, We will ask for Your prior consent before using or disclosing Personal Data.

Specifically, We process Your Personal Data for the following legitimate business purposes:

  • To provide You with Our Services.
  • To fulfill Our obligations to You under the Terms of Use; 
  • To communicate with You about and manage Your User Account; 
  • To properly store and track Your data within Our system;
  • To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders;
  • To protect Our rights, privacy, safety, or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages;  
  • To handle technical support and other requests from You;
  • To enforce and ensure Your compliance with Our Terms of Use or the terms of any other applicable services agreement We have with You;
  • To manage and improve Our operations and the Services, including the development of additional functionality;
  • To manage payment processing;
  • To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience;
  • To keep Our Services safe and secure for You and for Us;
  • To send You information about changes to Our terms, conditions, and policies;
  • To allow Us to pursue available remedies or limit the damages that We may sustain; and
  • If applicable, to provide access to the authorized Provider User/caregiver (with Your consent), to enable that individual to monitor Your progress and overall condition and to follow up with You, as they deem appropriate.
  • To market to You about products and service that may be of interest to You, including updates and changes to Pure’s service offerings, your providers, and other third parties; and 
  • To enable you to connect with (or share personal data with) your provider on the platform.
We may also take steps to de-identify your personal data so that it no longer can be used to identify you. We may use such de-identified information for any lawful purposes.

Where Is Your Personal Data Processed?

The Pure app is “native” to your device, meaning some information you enter into the app is stored directly on the device you use to access the app. We may also store some of your personal data on Pure’s and third-party servers located in the United States. Please contact us if you want more information about what data is stored on your device and what data is stored on our servers or third-party servers.

Will We share Your Personal Data with anyone else?

For Patient Users: Yes, with the Provider User with whom You connect via the Services.
We will share information you provide to Us via the Services with the Provider User with whom you connect via the Services. We may disclose your information with other professionals that have or are treating you, such as medical groups, hospitals, health care providers (doctors, nurses, etc.) and others involved in providing you with medical care. We may also use or share information about you to coordinate services such as prescriptions, lab work or imaging. In some cases, we may disclose information through a health information exchange, which helps Pure and other institutional treatment providers communicate and optimize your care. In addition to disclosures for treatment and to a health information exchange facilitating treatment, we may disclose information about you to third parties who may be involved in your care, such as any family members you have designated or in emergency situations, social service agencies, and other community partners. Pure Access Management Inc. does not directly provide medical or clinical services and does not directly employ any Providers. The Providers are contracted solely with Pure Access Care of Florida, P.A.We will share information you enter into the platform, as well as any reports generated by the services based on the information you enter, with Providers involved in your treatment. If, at any point, you want to deny access to one or more Provider Users, you can do so by emailing support@pureaccesscare.com.

Yes, with third parties that help us power Our Services
Pure has a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared with Us. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.

Yes, with third parties and the government when legal or enforcement issues arise
We may share Your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in
investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Pure or any third party, including other users.

Yes, with third parties that provide advisory services

We may share Your Personal Data with Our lawyers, auditors, accountants, or banks when We have a legitimate business interest in doing so.

Yes, with Payors – when applicable. Note: Pure currently does not bill any Payors

We may share Your Personal Data and medical information with payors, including insurance companies and other reimbursement entities, to facilitate billing, claims processing, and payment for the services provided. This sharing is conducted in compliance with applicable laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA), to ensure the privacy and security of Your information. Information shared may include, but is not limited to, medical records, treatment details, and other data necessary for reimbursement purposes.

Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Pure’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings)

If We share Your Personal Data with a third party other than as provided above, You will be notified at the time of data collection or transfer, and You will have the option of not permitting the transfer.

How long do We retain Personal Data?

We will retain Your Personal Data for as long as You maintain a User Account or use Our Services and for the amount of time necessary after the account is closed or Services are terminated, in order to fulfil Our legal obligations. The exact period of retention will depend on the type of Personal Data, Our contractual obligation to You, and applicable law. We keep Your Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined herein. At the end of the applicable retention period, We will remove Your Personal Data from Our databases and will request that Our Business Partners remove Your Personal Data from their databases. If there is any data that We are unable, for technical reasons, to delete entirely from Our systems, We will put in place appropriate measures to prevent any further processing of such data. We retain anonymized data indefinitely.

NOTE: Once We disclose Your Personal Data to third parties, We may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom We have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to support@pureaccesscare.com.

What is Our Cookie Policy?

Cookies are small files that a Web server sends to Your computer or device when You visit a web site that uses cookies to keep track of Your activity on that site. Cookies hold a small amount of data specific to that web site, which can later be used to help remember information You enter into the web site (like Your email or other contact info), preferences selected, and movement within the site. If You return to a previously visited web site (and Your browser has cookies enabled), the web site sends the small file to the Web server, which tells it what activity You engaged in the last time You used the web site, and the server can use the cookie to do things like expedite logging in and retrieving user data and keeping Your browser session secure.

We use essential cookies to provide user authentication. and other technologies to, among other things, better serve You with more tailored information, and to facilitate efficient and secure access to the Services. We only use essential cookies. Essential cookies are those necessary for Us to provide Services to You.

We may also collect information using pixel tags, Web beacons, clear GIFs or other similar technologies. These may be used in connection with some Web Portal pages and HTML­formatted email messages to, among other things, track the actions of users and email recipients, and compile statistics about usage and response rates.

How can You “Opt Out” of Cookies?

If You prefer, You can usually choose to set Your browser to remove cookies and reject cookies. If You enable a do not track (“DNT”) signal or otherwise configure Your browser to prevent Pure from collecting any cookies, You will no longer be able to access the Web Portal.

How can You Manage Your Cookies?

Most web browsers let You choose whether to accept cookies.  Most also let You delete cookies already set.  The choices available, and the mechanism used, will vary from browser to browser.  Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org.  Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information.

How Do We Protect Your Personal Data?

We are committed to protecting the security and confidentiality of your personal data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your personal data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot ensure the security of information you transmit to us.

You are responsible for taking reasonable precautions to protect your user ID, password, and other user account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You should immediately notify us at support@pureaccesscare.com. If you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other user account information, or any other security concern.

NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED DESPITE THE IMPLEMENTATION OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.

How can You Protect Your Personal Data?

In addition to securing Your device, as discussed above, We will NEVER send You an e­mail requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and You should NEVER respond to any e­mail requesting such information. If You receive such an e­mail purportedly from Pure, DO NOT RESPOND to the e­mail and DO NOT click on any links and/or open any attachments in the e­mail, and notify Pure support at admin@pureaccesscare.com.

You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Pure at support@pureaccesscare.com if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.

Your Privacy Rights

You have certain rights relating to Your Personal Data, subject to local data protection laws. These rights may include:

  • To access your personal data held by us;
  • To erase/delete your personal data, to the extent permitted by applicable data protection laws;
  • To receive communications related to the processing of your personal data that are concise, transparent, intelligible, and easily accessible;
  • To restrict the processing of your personal data to the extent permitted by law (while we verify or investigate your concerns with this information, for example);
  • To object to the further processing of your personal data, including the right to object to marketing;
  • To request that your personal data be transferred to a third party, if possible;
  • To receive your personal data in a structured, commonly used and machine-readable format;
  • To lodge a complaint with a supervisory authority;
  • To rectify inaccurate personal data and, considering the purpose of processing the personal data, ensure it is complete;
  • To withdraw your consent, when our processing of your personal data is based on your consent; and
  • To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”).
If you are a California resident, we may share your personal data with third parties for those third parties’ own marketing purposes. You have a right to request information about these disclosures pursuant to California’s “Shine the Light” law.

To exercise any of the rights listed above by emailing us at support@pureaccesscare.com. You may designate an authorized agent to make a request to exercise your rights on your behalf. Your authorized agent must be able to provide us proof of your authorization.

For your protection, we may ask you and/or your agent to provide information to help us verify your identity prior to processing your request. For your protection, we reserve the right to deny any request from an agent who does not submit proof that they have been authorized to act on your behalf. We reserve the right to deny your request if we cannot verify your identity.  If we deny your request in whole or in part, we will notify you of the denial and provide the reasons for the denial.

Where the processing of Your Personal Data by Pure is based on consent, You have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing Pure at support@pureaccesscare.com. 

How can You update, correct, or delete Personal Data?

You can change Your e­mail address and other contact information by contacting support@pureaccesscare.com. If You are a Provider User, and You need to make changes or corrections to other information, You may change your password within the account settings on the Web Portal dashboard. Please note that in order to comply with certain requests to limit use of Your Personal Data, We may need to terminate Your account and/or Your ability to access and use the Services, and You agree that We will not be liable to You for such termination or for any refunds of prepaid fees paid by You. You can deactivate Your account or request termination of Services by contacting support@pureaccesscare.com.

Although We will use reasonable efforts to do so, You understand that it may not be technologically possible to remove from Our systems every record of Your Personal Data. The need to back up Our systems to protect information from inadvertent loss means a copy of Your Personal Data may exist in a non­erasable form that will be difficult or impossible for Us to locate or remove.

Can You “Opt­ Out” of Receiving Communications from Us?

We may send e­mails to you that do not relate to the Services or your account with your consent. We may send e­mails to You regarding Your Pure account and/or services. You can opt out of such marketing and other commercial emails at any time clicking “unsubscribe”.

Third Party Links

Our Sites may offer links to other websites which may have information policies and practices different from ours. We do not control and are not responsible for the privacy policies, practices, or content of any third-party websites. We encourage you to review the privacy policies of any third-party website prior to providing them with your Personal Information.

Information Submission by Minors

The Children’s Online Privacy Protection Act (COPPA) protects the online collection of identifiable information from children under the age of 13. We do not knowingly collect information online from children under the age of 13 without parental consent. When we obtain parental consent, the parent/legal guardian(s) have the right to review or ask us to delete their child’s personal information, as well as to refuse to permit us to further collect or use your child’s personal information. To do any of these, please contact us at support@pureaccesscare.com with your request.

If you are a resident of California under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our platform.

Contact Us

If You have any questions about this Privacy Policy, please contact Us by email at support@pureaccesscare.com or please write to: Pure Access Care of Florida, P.A., 407 Lincoln Rd. Suite 6H, Miami Beach, Florida, 33139. Please note that email communications are not always secure; so please do not include sensitive information in Your emails to Us.